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Case Study: Plumbing Company Modernizes Services with Revelation Software


New England Water Heater (NEWH) is a plumbing services company specializing in water heater repair and installation based in North Waltham, MA. The company provides a centralized service through a network of geographically dispersed plumbing companies in the surrounding region, including its own company, Home Services of New England (HSNE) Plumbing.

NEWH's services include the sale, lease, installation, and repair of water heaters for non-commercial customers in the New England states, as well as other plumbing services, ranging from fixing leaking faucets to handling oil-to-gas conversions.

To support this work, the company provides a customer hotline in Massachusetts for more than twenty thousand accounts. Revelation Software is the backbone of the overall IT system.

Times Change

Today, businesses of all types are changing the way they operate. They are adopting hosted services rather than purchasing and maintaining software and hardware on-premises, and, as a result, employees also now frequently work remotely.

With the advances in IT services that have taken place over the past five years, NEWH saw an opportunity to move to a cloud-based system to support its employees and customers. The goal was to improve its overall quality of service while also enabling office staff to access systems from home.


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