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Move to jBASE Increases Application Reliability

PosXpress users have unfortunately faced several challenges over the years. The MultiValue database had printing issues which resulted in frequent user support calls. From time to time, licenses would be inexplicably consumed. Many of the end-users were computer novices, and if the system was not shut down properly, the database would not start properly or would be corrupted.

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Release Date: Thursday, October 1, 2009

Founded as a software development house, Drexel Management Service s provides consulting and support services to other software developers, particularly those working with MultiValue database technology. The company has designed its own TouchScreen turnkey point-of-sale application, PosXpress, for the food service industry.

First developed in the early 1980s, and "GUI-enabled" in 2001, PosXpress handles all aspects of Point-of-Sale, including credit/debit/gift card processing; Sales and Menu Analysis; back-office services; menu item control; inventory control; and recipe and cost analysis. The application is being continually enhanced, both from a performance and reliability perspective, to meet the changing needs of the fast-paced Food Industry

PosXpress users have unfortunately faced several challenges over the years. The MultiValue database had printing issues which resulted in frequent user support calls. From time to time, licenses would be inexplicably consumed. Many of the end-users were computer novices, and if the system was not shut down properly, the database would not start properly or would be corrupted. While Drexel developed workarounds for most of the issues, the situation was far from ideal and generated an unacceptable and disproportionate amount of support calls relating to database issues.

The jBASE Advantage
Drexel conducted a long, very detailed evaluation of the available alternatives and opted for jBASE for several reasons. Most importantly was the attitude that jBASE brought to the project, said Drew Conboy, Drexel's President. "Their attitude was 'what can we do to make this work for you,' " he noted. "It was very refreshing to find a customer-centric organization."

In addition to the strong relationship to the company, jBASE provided a more robust platform for the application. "We experimented with a few flavors of Pick and decided jBASE was the best option hands-down. The fact that it is tightly interwoven with the Windows operating system was a huge plus from a reliability standpoint," explained Conboy. Once an application has been moved to jBASE it then executes directly upon the base operating system. For example, users log on as Windows users and devices are managed by Windows. "Because jBASE operates at the operating system level, it is more resilient if an inexperienced user might take an inappropriate action," he said.

The Migration Experience
The migration itself did not take long. "Due to the complexity of the third-party tools we use in our application we were prepared for a lot of headaches, but jBASE has a suite of utilities that helped us to do what we needed to do and the support we received throughout the process was second to none," Conboy remarked.

jBASE offered Drexel direct access to its technical support team. "They were proactive; they would ask about our issues and our punch list," Conboy said. Since jBASE has a global support network, the window for live support was much wider than might otherwise be the case. "They just had a whole 'can do' attitude for customer service. It was the same kind of support that we give to our own customers," Conboy said.

With the technical migration complete, Drexel began rolling out the upgraded application to its customers on a controlled schedule. "We stress-tested the application at a couple of sites and the number of support calls we received went down dramatically," Conboy said.

Today, existing PosXpress clients are actively being migrated to jBASE and all new clients are installed with jBASE . "Using jBASE resolved the problems we were facing with database corruption, license issues and printing," Conboy said. "We are now looking at moving other applications to jBASE for its reliability and the features it offers."

Drexel's business philosophy has always been to establish long-term relationships with both its customers and its vendors. To that end, Conboy appreciates that jBASE has a clear product roadmap and, as a subsidiary of Mpower1 International, dedicated management and the financial backing required for future development. "jBASE International is very forward thinking and has capabilities that position it well for the future," he said.

jBASE has emerged as the platform of choice for migrations and integrations of MultiValue applications with mainstream technologies, offering both Drexel and their customers a stable, robust platform now and for the future. "The fact that it is integrated with the host operating system ensures that new technologies are supported which gives us many options relating to future direction," explained Conboy.


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About Drexel Management Service

Drexel Management Services specialize in Windows based products, enhancements to existing MultiValue based applications, and customized solution based programming:

- Raining Data D3 Pick database conversion and/or upgrade - JBase installation, conversion and support - Custom .Net Applications - Networking - VB Custom Applications - VPN Internet Connections - Web Applications

There are many other types of core services and products that we, Drexel Management Services, specialize in.

For more information, visit http:/​/​www.drexelmgt.com

About jBASE / Zumasys, Inc

In January 2015, Zumasys, a leading provider of cloud computing solutions for business-critical software applications and ERP systems, announced that it had completed the acquisition of the jBASE database from Temenos, based in Geneva Switzerland.

jBASE is a world class Database Management System comprising development tools, middleware and a multi-dimensional database. jBASE takes the best points of the relational database model and adds to it several significant benefits including ease of use, superb performance, small footprint and all the rich MultiValue features, making it ideally suited to all business uses from the Internet to OLAP to transactional applications. The architecture is uniquely designed to allow all and any application development tools and backend databases to form part of a jBASE solution.

jBASE has an impressive installed base spread across 70+ countries worldwide in almost every facet of daily life including Banks, Retailers, Healthcare, Government and General Commerce. Over 300,000 users and 8000 businesses around the world rely on jBASE for mission critical information management.

Zumasys helps companies of every size transition their infrastructure and applications to the cloud. With Zumasys cloud services, customers can easily access the latest software and hardware technologies over the Web, allowing them to focus on growing their core business instead of managing their IT infrastructures. Zumasys delivers personalized service, integrated disaster recovery and the confidence companies need to outsource the hosting of all their databases including SQL, Oracle and Pick MultiValue systems.

For more information, visit http:/​/​www.jbase.com

About jBASE

What is jBASE?

jBASE is a database and a set of programs and libraries that allows normal MultiValue (MV) applications to become native Windows, Unix or Linux programs. All of the traditional MV features are supported, including BASIC, Proc, Paragraph, Query and Dictionaries (Pick and Prime style).

What are the benefits of jBASE?

Because existing MV apps are converted to native executables and shared objects, they run fast and take advantage of the latest compiler optimizations available for Windows, Unix and Linux platforms.

Flexible licensing models support cost-effective application deployment for traditional character-based applications and include models suited for efficient deployment of web and graphical-based applications.

A key differentiator is that jBASE architecture tends to make sense to technical hires who may not have prior MV experience. jBASE organizes itself much like other mainstream applications, with full support for pathing and threading. Because it is native, business objects created in jBASE, even those based on legacy code, can be wrapped with other languages. jBASE is a platform that respects the investments made in custom-built legacy apps while allowing non-MV programmers to build next-generation applications using the latest design tools and methods.

jBASE also has one of the lowest support and maintenance costs among enterprise-level MV databases.

Who actually controls jBASE?

In 2015, Zumasys purchased the jBASE intellectual property and development from Temenos, as well as jBASE sales and support from MPower1. Zumasys now controls and markets jBASE internationally with full time developers located in England and North America. jBASE interested us not just because of its worldwide install-base of loyal customers but also because it is a technology that will utilize the Zumasys Cloud to help those customers move to a SaaS business model. We can serve up MV applications running on a multi-tenanted database architecture with unrivaled price and performance and include unique features such as browser-based access.

What does the future hold for jBASE?

Being a native architecture, the future for jBASE is bright. Advancements in technology outside of jBASE tend to benefit jBASE simply because it has a native architecture. This leaves our engineers with time to focus on internal feature and functions and leave other work such as performance tuning and connectivity to vendors of operating systems.

Developers can continue to develop using traditional MV languages and data or choose to develop in new languages. They can choose whether data should be stored in traditional high-performance MV files or in virtually any other database, such as SQL Server, Oracle, DB2 or modern object data stores and noSQL databases.

For more information, visit http:/​/​www.jbase.com/​

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