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Customer Service

  • Help Me Help You: The Must-Haves Behind Project Development

    "What's broken?" "I don't know." "He's on third base." Many times a support call with a customer ends up sounding more like an Abbot and Costello sketch than a rational conversation between two subject matter experts — a business customer and an application developer. Sometimes we, the developers, need to educate our clients as to how to help us find what's wrong and come to a correct solution.

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